Background & Challenges
- iOS STP Project launched in May 2015.
- Customer want to focus on Core business, requires mobility expert to help drive their digital initiatives.
Scope of work
- Implement, deploy and enable over thousands of iPads deployment within weeks.
- End to end iOS STP Mobility Helpdesk Support for Level 1 and 2 support, over thousands of insurance agents nationwide with high rate of first call resolution.
- IT able to focus on enhancing their system.
- Achieve full Digital adoption amongst agents within short period of time.
- Future expansion plan for ASEAN region.